Awentail AI Assistant

About the client

Awentail develops AI solutions for corporate communication. The goal: give companies an intelligent assistant that understands their context and works 24/7.

The challenge

Customer support and internal helpdesk were consuming the entire team's time. The same questions repeated daily. Responses took hours instead of seconds.

Our solution

An AI assistant with a RAG pipeline connected to the company knowledge base. It understands context, answers accurately and escalates complex queries to humans — not the other way around.

How we worked

Communication flow analysis. RAG architecture design. Iterative response quality tuning on real data. Deployment and monitoring.

Measurable results

73% of queries resolved without human intervention. Response time from hours to seconds. Customer satisfaction +35%.